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Service portal for end customers

Even the best piano can break down and parts need to be repaired or replaced. To prevent such cases from becoming a protracted problem in the first place, please select the appropriate scenario for your case from those described below and complete the relevant form as fully as possible.

Please note that form fields outlined in red must be filled with content, otherwise the form cannot be sent!

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Support

If you have any questions about operation, updates, MIDI, Bluetooth or other functions of your instrument that your authorized dealer or the operating instructions cannot answer.

Repair request

Your piano is defective. You need a technician to fix the problem.

Spare part request

You need information on spare parts for your piano.

KAWAI Digitalpiano Guarantee document

You need details on the extended KAWAI 5-year warranty, which applies to all new KAWAI digital pianos purchased from July 2015. You can find out under which conditions it comes into effect in the linked PDF document.

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