Depending on the model and problem, your instrument will be repaired either on site or in a workshop. The following applies to digital piano repairs under warranty:
Floor models (e.g. CA-, CN-, CS-, KDP- and NV- series) are repaired on site where possible. After receiving your data, we will check your warranty or guarantee claim and - if applicable - then commission one of our service partners to repair your instrument. Further processing of the order (e.g. arranging an appointment or special work) is carried out directly between you and the technician carrying out the work.
Stagepianos (e.g. VPC-, ES- and MP- models), on the other hand, are generally repaired in the workshop. Here you can choose between two options:
1. you send or bring the stage piano to your dealer. The dealer will repair it in their own workshop or arrange for your instrument to be repaired in our central workshop.
2. you transport your stage piano directly to the workshop of your nearest KAWAI service partner. Depending on the fault and prior appointment, you can pick it up again on the same day.
We will let you know who the "nearest service partner" is and how to proceed in your case after you have provided us with the following information:
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